Employer Solutions Group
  • 30-Jul-2014 to 19-Aug-2014 (MST)
  • IT
  • Provo, UT, USA
  • DOE
  • Hourly
  • Full Time

Our employees enjoy superior Fortune 500 level benefits: family health, dental, vision, FSA, rich paid-time-off accrual, holiday pay, and 401k. ESG is family friendly work environment.


In this role, you will provide maintenance of the computer desktop environment resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. You will also be responsible for completing Help Desk related project-based work.

Duties:
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Document internal procedures
• Assist with onboarding of new users including set up of user credentials and equipment
• Install, test and configure new workstations, peripheral equipment and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Respond to queries either in person or over the phone
• Write training manuals
• Train computer users

Qualifications: The desired candidate must have:
• Effective communication
• Strong technical, troubleshooting, and analytical skills
• 2 year experience working with PC components
• Excellent interpersonal skills
• Strong written and verbal communication skills (English)
• 2 year experience with Microsoft products such as Word, Excel, Power Point, and Outlook
• Experience in an IT support role
• Experience with Microsoft Server
• Experience with laptops, tablets, and smartphones Skills Required
• Strong knowledge of Microsoft desktop applications and operating systems
• PC repair and administration experience
• Strong problem solving skills
• Attention to detail
• Ability to prioritize tasks
• Experience with an Active Directory environment
• Ability to quickly learn




This position has been closed and is no longer available.
Employer Solutions Group

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